Call Center Services

HigherEDGE® Default Aversion Solutions offers several support options to establish contact with borrowers of delinquent FDLP and/or FFELP loans and help return their loans to good standing. Our call center can support your needs by providing a customized service package including:

  • Monthly outbound call campaigns
  • Inbound call support, including a dedicated extension for your institution
  • A customized Web page with institution-specific contact information
  • Periodic email and letter campaigns based on level of delinquency
  • Skip tracing services
  • Convenient monthly per-borrower pricing

Our services also include a standard monthly reporting and analytics package that contains:

  • Call center contact results
  • Detailed in-repayment portfolio and delinquency information
  • Specific reasons for delinquency, as reported by your borrowers
  • Our proprietary forecast of future cohort default rates (CDRs) — allowing you to manage your institution's CDR consistently

As a division of TG, HigherEDGE Default Aversion Solutions benefits from TG's more than 30 years of knowledge and expertise in default aversion and student loan services.

Get started!
To learn more about HigherEDGE, contact
TG by phone at (800) 252-9743, or by email
at relationship.management@tgslc.org.

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