Call Center Services

HigherEDGE™ Default Aversion Solutions offers several support options to establish contact with borrowers of delinquent FDLP and/or FFELP loans and help return their loans to good standing. Our call center can support your needs by providing a customized service package including:

• Monthly outbound call campaigns
• Inbound call support, including a dedicated extension for your institution
• A customized Web page with institution-specific contact information
• Periodic email and letter campaigns based on level of delinquency
• Skip tracing services
• Convenient monthly per-borrower pricing

Our services also include a standard monthly reporting and analytics package that contains:

• Call center contact results
• Detailed in-repayment portfolio and delinquency information
• Specific reasons for delinquency, as reported by your borrowers
• Our proprietary forecast of future cohort default rates (CDRs) — allowing you to manage your institution's CDR consistently

As a division of TG, HigherEDGE Default Aversion Solutions benefits from TG's more than 30 years of knowledge and expertise in default aversion and student loan services.

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